Terms of Service

2.1 Agreement

By creating an account, downloading the App, or otherwise accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy (available at snapngrasp.com/privacy), and any additional terms, policies, or guidelines incorporated by reference. These Terms apply to all users of the Service, including without limitation users who are browsers, customers, subscribers, or contributors of content.

2.2 Modifications

We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect by posting the updated Terms on the Service and sending notification via email or in-app notice to the email address associated with your account. What constitutes a material change will be determined at our sole discretion.

Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. If you do not agree to the new Terms, you must stop using the Service and may request deletion of your account.

2.3 Additional Terms

Certain features of the Service may be subject to additional terms and conditions, including but not limited to terms governing third-party integrations (Canvas, Google Classroom), marketplace features, study room features, and certification exam features. Such additional terms are incorporated into these Terms by reference.

3.1 Age Requirements

The Service is intended for users who are at least thirteen (13) years of age. If you are between the ages of 13 and 18 (or the age of legal majority in your jurisdiction), you may only use the Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

Users under the age of 13 are prohibited from creating an account or using the Service. A separate application, SNG Kids, may be made available in the future with appropriate parental consent mechanisms and age-appropriate protections in compliance with the Children's Online Privacy Protection Act ("COPPA") and other applicable laws.

3.2 Account Termination for Ineligible Users

If we learn or have reason to believe that a user does not meet the eligibility requirements set forth in this section, we reserve the right to immediately suspend or terminate the user's account and delete all associated data without notice or liability.

3.3 Compliance with Laws

You represent and warrant that your use of the Service does not violate any applicable law, regulation, or obligation you may have to a third party, including but not limited to your educational institution's policies regarding academic integrity.

4.1 Account Creation

To access certain features of the Service, you must create an account by providing accurate, current, and complete registration information. You agree to promptly update your account information to keep it accurate, current, and complete.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to immediately notify us at contact@snapngrasp.com of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to maintain the security of your account.

4.3 Account Responsibility

You are responsible for all activities that occur under your account, whether or not you have authorized such activities. You may not share your account credentials with any third party, transfer your account to another person, or use another person's account without permission.

4.4 Single Account

Each user may maintain only one (1) account. Creating multiple accounts to circumvent usage limits, subscription restrictions, or for any other purpose is a violation of these Terms and may result in termination of all associated accounts.

5.1 Free and Paid Plans

The Service offers both free and paid subscription plans. The free plan provides limited access to features and is subject to usage caps. Paid plans (currently designated as SNG Pro, SNG Pro Annual, and SNG Pro+) provide expanded access to features, higher usage limits, and additional functionality as described within the App and on our website.

We reserve the right to modify, discontinue, or introduce new subscription plans at any time.

5.2 Apple App Store Billing

All paid subscriptions purchased through the App are processed and billed through Apple's App Store ("App Store"). By purchasing a subscription, you agree to Apple's applicable terms of service and payment policies. Payment will be charged to your Apple ID account at the time of purchase confirmation.

5.3 Auto-Renewal

Subscriptions automatically renew unless auto-renewal is turned off at least twenty-four (24) hours before the end of the current billing period. Your Apple ID account will be charged for renewal within twenty-four (24) hours prior to the end of the current period at the rate applicable to your selected plan.

5.4 Managing Subscriptions

You may manage your subscription, change your plan, or turn off auto-renewal at any time through your Apple ID account settings on your device. Changes to your subscription will take effect at the beginning of the next billing period.

5.5 Cancellation and Refunds

You may cancel your subscription at any time through your Apple ID account settings. Upon cancellation, your subscription will remain active until the end of the current billing period. No refunds or credits will be provided for partial billing periods, downgrade of service, or unused features.

Refund requests must be directed to Apple in accordance with Apple's refund policies. We do not have the ability to process refunds for App Store purchases.

5.6 Price Changes

We reserve the right to adjust subscription pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing period following at least thirty (30) days' notice. Your continued subscription after a price change takes effect constitutes your agreement to pay the modified subscription fee.

5.7 Free Trials and Promotions

We may offer free trials or promotional pricing from time to time. Unless you cancel before the end of the free trial or promotional period, you will be automatically enrolled in a paid subscription at the applicable rate. We reserve the right to limit the availability of free trials to one per user.

6.1 Ownership

You retain all ownership rights in and to your User Content. Nothing in these Terms transfers ownership of your User Content to us.

6.2 License Grant to Snap N Grasp

By uploading, submitting, or transmitting User Content through the Service, you grant Snap N Grasp LLC a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, modify, analyze, and create derivative works from your User Content solely for the purposes of: (a) providing, operating, maintaining, and improving the Service; (b) generating AI-Generated Content from your User Content; (c) building and maintaining your Learning Profile; (d) generating anonymized, aggregated analytics and insights; and (e) any other purpose described in our Privacy Policy.

This license continues for so long as your User Content is stored on our systems. If you delete your account, we will delete your identifiable User Content in accordance with our Privacy Policy, but anonymized and aggregated data derived from your User Content may be retained indefinitely.

6.3 User Representations

You represent and warrant that: (a) you own or have the necessary rights, licenses, consents, and permissions to submit your User Content and to grant the license set forth above; (b) your User Content does not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or any other rights of any third party; and (c) your User Content does not violate any applicable law or regulation.

6.4 Content Responsibility

You are solely responsible for your User Content and the consequences of uploading or sharing it through the Service. We do not endorse or guarantee the accuracy, completeness, or reliability of any User Content. We reserve the right to remove any User Content that violates these Terms or that we deem objectionable at our sole discretion, without prior notice.

6.5 Shared Content

If you choose to share User Content or AI-Generated Content with other users through features such as Study Rooms, the Marketplace, or class communities, you acknowledge that such shared content may be viewed, downloaded, and used by other users in accordance with the applicable feature's terms. You are solely responsible for any content you choose to share.

7.1 Nature of AI-Generated Content

The Service uses artificial intelligence technologies, including third-party AI models, to generate study materials from your User Content and interactions. AI-Generated Content may include flashcards, quizzes, diagrams, visual explanations, voice explanations, study plans, exam readiness predictions, and other educational materials.

7.2 Accuracy Disclaimer

While we strive to provide high-quality, accurate AI-Generated Content, you acknowledge and agree that AI-Generated Content may contain errors, inaccuracies, omissions, or outdated information. AI-Generated Content is provided for educational and study assistance purposes only and is not a substitute for professional instruction, tutoring, medical advice, legal advice, or any other professional guidance.

7.3 No Guarantee of Outcomes

We do not guarantee that use of the Service or reliance on AI-Generated Content will result in any specific academic outcome, grade, test score, or learning result. Exam readiness predictions, study plan recommendations, and learning profile insights are estimates based on available data and should not be relied upon as guarantees of performance.

7.4 Use of AI-Generated Content

You are responsible for reviewing and verifying AI-Generated Content before relying on it. You agree to use AI-Generated Content in compliance with your educational institution's academic integrity policies and applicable laws.

7.5 AI Processing

To generate AI-Generated Content, your User Content may be transmitted to and processed by third-party AI service providers. We select providers that maintain appropriate security and data handling practices. Your use of the Service constitutes your consent to such processing. For more information, see our Privacy Policy.

8.1 Collection and Use

Through your use of the Service, we collect and generate Learning Data. This data is used to power the Service's adaptive learning features, including but not limited to spaced repetition scheduling, personalized study plans, exam readiness predictions, dynamic quiz regeneration, and learning profile analytics.

8.2 Retention of Learning Data

We retain Learning Data for as long as your account is active and for a reasonable period thereafter for analytics, product improvement, and business purposes. Anonymized and aggregated Learning Data that cannot reasonably be used to identify you may be retained indefinitely and used for research, analytics, product development, benchmarking, and commercial purposes including but not limited to licensing aggregated insights to third parties.

8.3 Learning Profile

Your Learning Profile is generated and maintained by our systems based on your Learning Data. The Learning Profile is a proprietary output of our algorithms and systems. While you may view your Learning Profile within the App, the underlying algorithms, models, and computational methods used to generate the Learning Profile are the intellectual property of Snap N Grasp LLC.

8.4 Data Portability

Upon request, we will provide you with a copy of your personal Learning Data in a structured, commonly used, machine-readable format, to the extent required by applicable law. Requests should be directed to contact@snapngrasp.com.

9.1 Prohibited Conduct

You agree that you will not, and will not permit any third party to:

• Use the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
• Use the Service to cheat, plagiarize, or misrepresent AI-Generated Content as your own original work in violation of any academic integrity policy
• Upload, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
• Upload content that infringes upon the intellectual property rights, privacy rights, or any other rights of any third party
• Attempt to gain unauthorized access to the Service, other user accounts, computer systems, or networks connected to the Service through hacking, password mining, or any other means
• Use any automated means, including bots, crawlers, scrapers, or similar technologies, to access or interact with the Service except as expressly permitted by us in writing
• Reverse engineer, decompile, disassemble, decode, or otherwise attempt to derive the source code, algorithms, or underlying structure of any part of the Service
• Circumvent, disable, or otherwise interfere with any security-related features of the Service, including features that prevent or restrict use or copying of content or enforce limitations on use
• Create multiple accounts to circumvent usage limits, avoid subscription fees, or for any other purpose in violation of these Terms
• Resell, redistribute, sublicense, or commercially exploit the Service, any AI-Generated Content, or any data obtained from the Service without our prior written consent
• Interfere with or disrupt the integrity, performance, or availability of the Service or the data contained therein
• Transmit any viruses, worms, malware, or any other code of a destructive or disruptive nature
• Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
• Use the Service to develop a competing product or service, or for benchmarking or competitive analysis purposes

9.2 Enforcement

We reserve the right, but are not obligated, to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including without limitation removing offending content, suspending or terminating the violator's account, and reporting the violator to law enforcement authorities.

10.1 Snap N Grasp Intellectual Property

The Service, including but not limited to its software, code, algorithms, design, user interface, graphics, logos, trademarks, service marks, trade names, icons, mascot, taglines (including "Snap it. Grasp it."), text, images, audio, and all other content and materials made available through the Service (excluding User Content), are the exclusive property of Snap N Grasp LLC or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

10.2 Limited License to Users

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial educational purposes. This license does not include the right to: (a) modify, copy, or create derivative works based on the Service; (b) license, sell, resell, transfer, assign, distribute, or otherwise commercially exploit or make available to any third party the Service or any content therein; or (c) use the Service for any purpose other than your own personal educational use.

10.3 Feedback

If you provide us with any feedback, suggestions, ideas, or recommendations regarding the Service ("Feedback"), you acknowledge and agree that we may use, implement, and exploit such Feedback without restriction, attribution, or compensation to you. You hereby assign to us all right, title, and interest in and to any Feedback you provide.

10.4 DMCA and Copyright Complaints

We respect the intellectual property rights of others. If you believe that content available on or through the Service infringes your copyright, please submit a notice to our designated copyright agent at contact@snapngrasp.com with the following information: (a) identification of the copyrighted work claimed to have been infringed; (b) identification of the material that is claimed to be infringing; (c) your contact information; (d) a statement that you have a good faith belief that the use is not authorized; and (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

11.1 Third-Party Services

The Service may integrate with, link to, or rely upon third-party services, platforms, and providers, including but not limited to Canvas, Google Classroom, Apple, Stripe, Anthropic, Google Cloud, and ElevenLabs. Your use of any third-party service is subject to that third party's own terms of service and privacy policy. We are not responsible for the availability, accuracy, content, or practices of any third-party service.

11.2 LMS Integrations

If you connect your Canvas, Google Classroom, or other learning management system ("LMS") account to the Service, you authorize us to access and retrieve the data necessary to provide scheduling, study plan, and analytics features, including but not limited to course information, assignment names, due dates, and grades. You may disconnect your LMS account at any time through the App settings.

11.3 No Endorsement

Reference to any third-party product, service, or company does not constitute or imply endorsement, recommendation, or affiliation. We make no representations or warranties regarding any third-party services.

15.1 Termination by You

You may terminate your account at any time by contacting us at contact@snapngrasp.com or using the account deletion feature within the App. Upon termination, your right to access and use the Service will cease immediately. Termination does not entitle you to a refund of any subscription fees already paid. You must separately cancel any active subscription through your Apple ID account settings to avoid further charges.

15.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice, at our sole discretion. Reasons for termination may include, but are not limited to: (a) violation of these Terms; (b) request by law enforcement or government agency; (c) extended periods of inactivity; (d) unexpected technical or security issues; or (e) nonpayment of fees.

15.3 Effect of Termination

Upon termination of your account: (a) all rights and licenses granted to you under these Terms will immediately cease; (b) you must cease all use of the Service; (c) we may delete your account information and User Content in accordance with our Privacy Policy; (d) anonymized and aggregated data derived from your use of the Service may be retained indefinitely; and (e) any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6.2, 8.2, 10, 12, 13, 14, 16, and 17.

16.1 Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.

16.2 Informal Resolution

Before filing any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service informally by contacting us at contact@snapngrasp.com. We will attempt to resolve the dispute informally within sixty (60) days. If the dispute is not resolved within sixty (60) days, either party may proceed as set forth below.

16.3 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Volusia County, Florida, and you consent to the personal jurisdiction of such courts.

16.4 Class Action Waiver

YOU AND SNAP N GRASP LLC AGREE THAT ANY CLAIMS OR DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU HEREBY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features of the Service, constitute the entire agreement between you and Snap N Grasp LLC regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

17.2 Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified and interpreted to accomplish the objectives of the original provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect.

17.3 Waiver

The failure of Snap N Grasp LLC to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Snap N Grasp LLC.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

17.6 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms to the extent that such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, government actions, power failures, internet or telecommunications failures, or third-party service outages.

17.7 Relationship of Parties

Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and Snap N Grasp LLC.

17.8 Headings

The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.